Refund policy

Return & Refund Policy

Last updated: October 17, 2026

At Pestocart, we want you to be satisfied with every order. This policy explains when a return, replacement or refund is possible, and how to request one.

1. Return Eligibility

You can request a return if:

  • The item you received is defective, damaged or incorrect
  • The item is unused, in its original packaging and in resalable condition
  • You submit the request within 7 days of delivery

Items that cannot be returned:

  • Opened, used or partially used products
  • Products damaged by improper handling or storage after delivery
  • Items bought during clearance sales or promotional offers, unless they were delivered defective, damaged or incorrect

2. How to Request a Return

Step 1: Contact us. Email support@pestocart.com with your order number, the reason for return, and photos of the product and packaging (if the item is damaged or incorrect). Our team will review the request and confirm whether it is eligible.

Step 2: Return the product. Pack the item securely so it is not damaged in transit, and ship it to the return address we share with you after approval. Return shipping is paid by the customer, unless the return is because the item was defective, damaged or incorrect.

Step 3: Inspection and approval. After we receive the item, we inspect it within 3 to 5 business days. Once approved, we process your refund or replacement.

3. Refunds

  • Prepaid orders: Refunded to your original payment method (card, UPI or net banking) within 7 to 10 business days of approval.
  • Cash on Delivery orders: Refunded as store credit or by bank transfer, whichever you prefer.

Shipping charges, if any, are not refundable, unless the product you received was defective, damaged or incorrect. The time your bank takes to show the credit is outside our control.

4. Replacements

If you receive a defective, damaged or incorrect product, we will send a replacement at no extra cost. If the same product is out of stock, you can choose a refund or exchange it for another product of equal value.

5. Order Cancellation

  • Before shipment: You can cancel within 24 hours of placing the order by emailing support@pestocart.com with your order number.
  • After shipment: Once an order has been dispatched, it cannot be cancelled. You can still request a return after delivery under the terms above.

6. Orders Placed Elsewhere

This policy applies to orders placed on our website. For orders bought on Amazon, Flipkart or Meesho, please contact that marketplace, as their return terms apply.

7. Contact Us

For questions about returns, refunds or replacements:

Email: support@pestocart.com
Phone: +91 89599 96600
Address: B & Brothers Barnagarwala, 85, Shradhanand Marg Main Road, Siyaganj, Indore, Madhya Pradesh 452007, India